IGNIFY

Terms of Service

Version 2.0.0 · Effective June 28, 2026

These Terms of Service ("Terms") are a binding agreement between you and IGNIFY, Inc. ("IGNIFY", "Ignify", "we", "us", or "our") and govern your access to and use of the Ignify platform — including our iOS and Android mobile applications (bundle identifier us.ignify.app), our public website at ignify.us, our customer dashboard at app.ignify.us, and the related services we provide (collectively, the "Platform").

These Terms are written for students and families who use the Platform to discover, book, and take music lessons with independent studios and teachers. If you operate or work for a studio, a separate Studio Services Agreement governs your relationship with us.

Please read these Terms carefully. They include an arbitration agreement and a class-action waiver (Section 16) and a limitation of our liability (Section 14). By creating an account, accepting these Terms in the app, or otherwise using the Platform, you agree to be bound by them. If you do not agree, do not use the Platform.

Our charter name is currently registered as "IGNIFY Incorporated"; a name change to "IGNIFY, Inc." under Section 242 of the Delaware General Corporation Law is pending. "IGNIFY, Inc." in these Terms refers to the same Delaware corporation.

1. Who We Are — and What IGNIFY Is Not

IGNIFY is a technology platform that connects students and families with independent music studios and the individual teachers who work with them (each, a "Studio"). Through the Platform you can find Studios, book lessons, communicate with Studios and teachers, and — where a Studio enables it — receive written reports about completed lessons.

IGNIFY is not a Studio, a teacher, or a music school. We do not employ the teachers, set lesson curricula, deliver instruction, or supervise lessons. The lesson relationship is between you and the Studio (or teacher) directly. IGNIFY is not a party to that relationship and is not responsible for the acts, omissions, content, quality, safety, conduct, scheduling, or pricing of any Studio or teacher. Any contract for lessons is formed between you and the Studio, on the Studio's own terms.

We provide the software and infrastructure that make these connections and transactions possible. We do not guarantee the availability, quality, fitness, or outcome of any lesson or any Studio.

2. Eligibility and Accounts

Adults. You must be at least 18 years old to create your own account.

Minors. A person under 18 may use the Platform only as a guardian-managed child profile that a parent or legal guardian has added under their own account and consented to on the child's behalf (see Section 5). A child under 13 cannot create their own account; child profiles are created and controlled by a guardian from inside the app.

Account accuracy and security. When you create an account, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You may sign in with email, "Sign in with Apple," or "Sign in with Google." Notify us promptly at legal@ignify.us if you believe your account has been accessed without your authorization. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.

3. The Service; License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use of music-lesson services. Your use of our mobile applications is also subject to our End User License Agreement (EULA) and to the applicable app-store terms (Apple App Store / Google Play).

We may add, change, suspend, or discontinue features of the Platform at any time. We may also set limits on certain features or restrict access to parts of the Platform without notice or liability.

4. Bookings and Payments

Bookings are between you and the Studio. When you book a lesson, class, or other service, you enter into an agreement with the Studio, not with IGNIFY. IGNIFY facilitates discovery, scheduling, and payment but is not the seller of, and is not responsible for, the lessons or services you book.

Cancellation and refund policies. Cancellation, rescheduling, no-show, and refund policies are set by each Studio, not by IGNIFY. The applicable policy will be made available to you at or before the time you book. By completing a booking, you agree to the relevant Studio's policy. Refund and dispute requests are handled by the Studio. IGNIFY does not control, guarantee, or issue refunds for Studio services and is not responsible for a Studio's failure to honor its own policies.

Payments and invoicing. IGNIFY does not process payments itself and never sees or stores your full payment-card number, security code, or expiry. Each Studio selects its own payment or invoicing provider — Square, QuickBooks Online, or Wave — and that third-party provider (each PCI-DSS compliant) hosts its own checkout and collects funds directly. IGNIFY generates and synchronizes invoices and reconciles payment status; we share invoice and booking records (such as amounts, line items, and the family's name and email) with the provider your Studio has connected, but never card numbers. The chosen provider's own terms and privacy policy govern your card data. We do not use Stripe.

Taxes and charges. Prices, taxes, and any fees are set and disclosed by the Studio (or by the Studio's chosen payment provider at checkout). You are responsible for all charges incurred under your account.

5. Family Accounts and Minors

If you add a minor to your account, you represent and warrant that you are the parent or legal guardian of that minor and that you have the authority to consent — and do consent — to the minor's use of the Platform under these Terms, our Privacy Policy (including its Children's Privacy section), and our Recording & AI-Consent Policy.

Guardian control. Child profiles are adult-managed. The guardian controls bookings, payments, communications, and any recording-consent decisions on the minor's behalf. For a child profile we collect only a first name, date of birth, the child's relationship to the guardian, and a stock avatar — we do not collect a child's last name, uploaded photos, location, payment information, or separate contact details for the child. The Platform does not permit unaffiliated adults to send direct messages to a minor; messaging is limited to the Studio and family relationships the guardian has approved.

Your responsibility. You are responsible for all activity conducted through a child profile you manage, and for supervising the minor's participation in lessons and use of the Platform.

See our Privacy Policy for full details on what we collect for child profiles and the rights available to guardians, and our Recording & AI-Consent Policy for how recording consent works.

6. User Content; Community

The Platform lets you submit content — including messages, chat attachments, community-feed posts, profile information, reviews, ratings, and (where enabled and consented) lesson audio (together, "User Content").

Your responsibility. You are solely responsible for your User Content and for ensuring you have the rights necessary to submit it. You must comply with our Acceptable Use Policy (AUP) and any Community Guidelines we publish. You agree not to submit User Content that is unlawful, harassing, abusive, hateful, sexually explicit, that exploits or endangers minors, that infringes another person's rights, or that otherwise violates the AUP.

Reporting and blocking. The Platform provides in-app tools to block other users and to report content (posts, comments, messages, and attachments) that you believe violates these Terms or the AUP. Our enforcement standards, response timelines, and the channels for reporting, appeals, copyright notices, and safety concerns are set out in the AUP. You can also reach us at legal@ignify.us. We may remove content and may suspend or terminate accounts that violate these Terms or the AUP, with or without prior notice, as described in Section 13.

We are not obligated to monitor User Content, but we may review, moderate, remove, or restrict it at our discretion to operate the Platform and to comply with law and our policies.

7. Recording and AI-Assisted Lesson Reports

Where a Studio enables it, the Platform can generate AI-assisted reports about completed lessons. Because this involves audio and automated processing, the following applies, and the full details (including consent mechanics and processing) are governed by our Recording & AI-Consent Policy and our Privacy Policy.

8. Intellectual Property — IGNIFY's Rights

The Platform and all materials we provide — including software, logos, the "Ignify" brand and marks, designs, text, and other content created by us — are owned by IGNIFY or our licensors and are protected by intellectual-property laws. Except for the limited license granted in Section 3, we grant you no rights in our intellectual property. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from any part of the Platform except as expressly permitted or as allowed by applicable law.

9. Your Content — License You Grant Us

You retain ownership of your User Content. To operate the Platform and provide the service to you and to the Studios you are affiliated with, you grant IGNIFY a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and transmit your User Content — solely as needed to operate, provide, secure, and improve the Platform and to deliver the features you use (including generating lesson reports where you or your guardian have consented). This license ends when your User Content is deleted, except where retention is required as described in our Privacy Policy or by law, and except for content already shared with others who retain it.

No external model training. Transcript text sent to Anthropic, PBC to draft lesson reports is processed under Anthropic's Commercial Terms, which contractually prohibit Anthropic from using that content to train its models. This is a contractual commitment by Anthropic, not a technical control we implement. Subject to those terms, we do not use your User Content to train external foundation models. See our Privacy Policy's AI section for details.

10. Third-Party Services and Studios

The Platform integrates with third-party services (for example, the Studio's chosen payment or invoicing provider — Square, QuickBooks Online, or Wave; Apple and Google for sign-in; Google Calendar for scheduling; and the infrastructure and processing providers described in our Privacy Policy). Your use of those services may be subject to the third party's own terms and privacy policies. We are not responsible for third-party services or for the acts or omissions of any Studio, teacher, or other user. Your dealings with Studios and teachers, including any disputes, are solely between you and them.

11. Acceptable Use

Your use of the Platform must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP prohibits, among other things, illegal conduct, harassment, content that exploits or endangers minors, sexually explicit content, impersonation, spam, security probing, and recording others without the consent the law requires. A violation of the AUP is a violation of these Terms.

12. Privacy

Your privacy matters. Our Privacy Policy explains what we collect, how we use and share it, how recording and AI processing work, how long we keep data, and your rights (including for California and European users). By using the Platform, you acknowledge our data practices as described in the Privacy Policy. For privacy or data-rights requests, contact privacy@ignify.us.

13. Suspension and Termination

By you. You may stop using the Platform and delete your account at any time from inside the app (Profile → Account → Delete my account), or as otherwise described in our Privacy Policy. Account deletion follows a 30-day window before an irreversible purge, as detailed in the Privacy Policy.

By us. We may suspend, restrict, or terminate your access to the Platform — in whole or in part, with or without notice — if we reasonably believe you have violated these Terms or the AUP, to protect the Platform or other users, or to comply with law. For severe violations (including conduct that endangers a minor), we may act immediately.

Effect of termination. On termination, the licenses granted in Section 3 end. Sections that by their nature should survive — including Sections 8, 9, 14, 15, 16, and 18 — survive termination. Certain records are retained as described in our Privacy Policy and as required by law.

14. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, secure, timely, error-free, or free of harmful components, or that any defect will be corrected. We make no warranty regarding any Studio, teacher, lesson, or service you book through the Platform. Lessons and activities carry inherent risks, and you assume all such risks. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IGNIFY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IGNIFY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO IGNIFY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully — it affects how disputes are resolved.

Informal resolution first. Before starting a formal proceeding, you agree to contact us at legal@ignify.us and give us a reasonable opportunity (at least 30 days) to resolve the dispute informally.

Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that is not resolved informally will be resolved by binding individual arbitration, rather than in court, administered by the American Arbitration Association under its applicable rules. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and IGNIFY agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual-property or confidentiality rights. Opt-out: you may opt out of this arbitration agreement by emailing legal@ignify.us within 30 days of first accepting these Terms, stating your intent to opt out.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Subject to the arbitration provisions in Section 16, you and IGNIFY agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction of those courts.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you notice — by email or in-app notice — at least 14 days before the changes take effect, and we may ask you to re-accept the updated Terms in the app. The "Effective" date at the top of this document reflects when the current version took effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

19. General

Entire agreement. These Terms, together with the documents they incorporate by reference (the Privacy Policy, the Recording & AI-Consent Policy, the EULA, and the AUP), are the entire agreement between you and IGNIFY regarding the Platform.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Notices. We may provide notices to you by email, in-app message, or posting on the Platform.

20. Contact

IGNIFY, Inc.
General and legal questions: legal@ignify.us
Privacy and data-rights requests: privacy@ignify.us