Delete your IGNIFY account
IGNIFY and IGNIFY Studio share one account. Deleting it removes it from both apps. You can delete your account and the personal data we hold about you at any time. Choose the path that fits your situation below.
If you have IGNIFY or IGNIFY Studio installed
This is the fastest path — confirmation is immediate and you can cancel within 30 days if you change your mind. Deleting your account in either app deletes it in both.
In the IGNIFY app
- Open the IGNIFY app and sign in.
- Tap the Account tab, then Security.
- Tap Delete my account.
- If you own a family, the app first asks you to hand it over to another adult in the family. If you are the main owner of a studio, it first asks you to transfer or close the studio, which may send you to IGNIFY Studio.
- Read the deletion summary, type DELETE to confirm, and tap Schedule deletion.
In the IGNIFY Studio app
- Open the IGNIFY Studio app and sign in.
- Tap the Account tab, then Security. If the app shows no tab bar, for example because you haven't joined or created a studio yet, tap Delete account under Account on the home screen and go on from step 4.
- Tap Delete my account.
- If you are the main owner of a studio, the app first asks you to transfer the studio to someone else or close it. If you own a family, it asks you to hand the family over in the IGNIFY app first.
- Read the deletion summary, type DELETE to confirm, and tap Schedule deletion.
If you can't access the app
If your device is lost, your account is locked, you no longer have the app installed, or the app sent you here because it can't finish the deletion yet, send us a deletion request and we'll process it within 30 days.
What if I don't have access to that email inbox either?
Email us from any address at privacy@ignify.us with as much detail as you can (full name on the account, approximate signup date, studio name if you were a member, last four digits of any phone number you used for sign-in). We'll verify your identity before deleting anything.
What gets deleted
- Your profile, email, phone number, and contact details
- Your bookings, attendance, and lesson reports about you
- Your avatar
- Push notification subscriptions and device tokens
- Any connected third-party accounts (Google Calendar, QuickBooks, Square)
About your messages: some content you shared with others, such as chat messages and the files you sent with them, may remain in their conversations after your account is deleted. As our deletion process completes, that content is removed or de-identified; for example, the messages you sent no longer show your name or photo. Messages other people sent to you are their content, not yours, and are not deleted by your request.
- Signed invoices and payment records that studios you paid are required to keep for tax / accounting purposes (typically 7 years under U.S. tax law)
- Anonymized analytics with no identifiers linking back to you
- Records of your deletion request itself (proof we honored your request)
Full retention details are in our Privacy Policy.